Frequently Asked Questions
What happens to saved data after a subscription lapses?
Saved royalties remain for 30 days, but uploaded distributor statements are removed weekly due to storage limitations.
What does the term "Other" in transaction types mean?
Other" includes any unlisted transaction type, serving as a catch-all for new or unused types, ensuring all track/transaction type income is accounted for.
How can I cancel my subscription?
Auto-renewing subscriptions are canceled through the payment platform website (Stripe or Paypal), as mentioned in your confirmation email. Please check your spam folder if you can't find the email.
Are refunds available?
Refunds considered in extenuating circumstances on a case-by-case basis.
How is payment information handled?
No direct processing; securely handled by Stripe or Paypal. No access to card numbers or sensitive data.
What is the disclaimer regarding royalty responsibility?
Users are solely responsible for royalty accounting and financial aspects. We suggest double-checking royalties before sending them.
What are the future plans for the service?
Planned support for other digital distributors and intellectual property. User suggestions are welcome for future enhancements.